Refund policy

Your satisfaction is paramount to us, so we offer a 30-day returns policy.

If you have received damaged, defective or incorrectly shipped items, you may return them within 30 days of the delivery date for a replacement or a full refund, including the initial shipping costs. Please be sure to contact us at info@sherlockandpages.com first to inform us of any damage or defects.

If you have changed your mind, return your order within 30 days of the delivery date for a full refund minus the initial shipping costs. Please be sure to contact us at info@sherlockandpages.com first to process your return appropriately.

Return by mail

Reach out to our customer support team at info@sherlockandpages.com to initiate the return process with your order number and details about the item you wish to return.

We recommend using a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items. You will need to pay for posting a return.

Please return the items in their original condition (ideally in the original packaging) to the address listed below.

Sherlock & Pages (Returns)
2 Catherine Hill
Frome
Somerset
BA11 1BY
United Kingdom

Return in store

You can visit our shop in Frome, Somerset and show your order confirmation or packing slip as proof of purchase.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.